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Contact Privacy TeamOur Commitment to Transparency
This Privacy Policy explains how we collect, use, store, and share information when you use our mobile application, website, and related services, in accordance with Stripe, Apple App Store, and Google Play Store compliance requirements.
1. Information We Collect
Personal Identifiable Information (PII)
Name, email address, phone number, date of birth, payment information (processed securely by third-party payment processors like Stripe).
Account & Booking Details
Booking history, shared booking participation, BNPL (Buy Now Pay Later) usage, and venue preferences.
Device, Location & Technical Data
Device model, operating system version, IP address, browser type, time zone, app usage statistics, and optional GPS location to show nearby events.
2. How We Use Your Information
- To process bookings, shared reservations, and table payments.
- To send instant confirmations, updates, and QR check-in codes.
- To facilitate shared booking features and BNPL transactions.
- To improve user experience and implement dynamic pricing models.
- For fraud detection, security monitoring, and legal compliance.
- To provide personalized recommendations based on booking history.
3. Sharing of Information
With Service Providers
Including Stripe, Klarna, Afterpay, venue partners, and cloud infrastructure providers for secure transaction processing.
With Venues & Promoters
Limited data necessary to facilitate door bookings, door guest lists, and VIP section table management.
Mobile Numbers & Text Messages
We use your mobile number to verify your account and, only if you opt in, to text you updates from the venues and hosts you choose. Mobile numbers and SMS opt-in consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes. Venues and hosts never see your number; texts are sent by Boma through our messaging provider (Twilio), which processes your number only to deliver them. Reply STOP to any text to opt out.
For Legal Compliance
In response to lawful requests, court orders, or mandatory government safety regulations.
4. Data Retention
Personal data is retained as long as necessary to fulfill contractual obligations, comply with legal requirements, and resolve disputes. You can delete your account yourself, from Profile → Account. It is closed straight away and your personal data is erased after 30 days; signing in within those 30 days cancels the deletion. An account can't be deleted while it has an upcoming booking or seat, a payment in progress or in dispute, or (for partners) a venue, a group, or commission still to settle. Records we must keep for financial and legal reasons — payments, refunds, bookings and dispute evidence — are kept, with your name and contact details removed.
5. Data Security
We use end-to-end encryption, secure data storage, and strict access controls. Payments are processed securely by PCI-DSS-compliant providers such as Stripe, Klarna, and Afterpay.
6. Your Rights
Access
Request a copy of the personal data we hold about you.
Correction
Request corrections to inaccurate or incomplete data.
Deletion
Request deletion of your personal data, subject to legal obligations.
Opt-Out
Opt out of promotional messages at any time via settings or support.
7. Children's Privacy
Our services are intended for individuals aged 21 or older. We do not knowingly collect data from minors. If you believe we have inadvertently collected data from someone under 21, contact us for immediate deletion.
8. International Data Transfers
Your data may be stored and processed in countries outside your country of residence. We ensure adequate safeguards and encryption standards are in place for such transfers.
9. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the platform after changes indicates your acceptance of the updated policy.